Three-store independent Land of Beds has joined the Furniture & Home Improvement Ombudsman (FHIO), to highlight responsible business practice and demonstrate its ongoing commitment to raising standards by joining the voluntary ombudsman scheme.
The retailer has seen significant growth and scaled rapidly throughout the last year as it plans to keep pursuing its strategic growth of their ecommerce offering, as well as maintaining its store presence in the North-west. The family-run business, which was founded more than 50 years ago, boasts an array of awards in its sector.
The independent, not-for profit and Government-approved ombudsman scheme has offered a range of services to its members and their customers including alternative dispute resolution (ADR), training and advice since 1992.
Kevin Grix, CEO and chief ombudsman, FHIO, says: “We commend Land of Beds for joining the Furniture & Home Improvement Ombudsman scheme, as in doing so this demonstrates their ongoing commitment to protecting consumers’ rights and promoting fair trade.
“Land of Beds has demonstrated a commitment to raising standards by signing up to the ombudsman’s Code of Practice and promoting consumer confidence in the sector in which they operate, adding another layer of protection for their customers. In addition, membership underlines industry best practice and an undertaking to manage complaints formally and at a level that is higher than the law prescribes.”
Collette Murray, head of customer care at Land of Beds, adds: “We’re a third-generation, family-run business who are committed to helping as many people as possible get a great night’s sleep, delivering excellent customer care throughout every stage of their journey with us.
“Joining the FHIO has demonstrated our commitment to not only maintaining industry standards of customer care but working to elevate them across the board as well. Our membership with the FHIO has already had a positive impact on the business, as we have received impartial advice and support which has benefited our customers and our in-house team. Our new relationship with the FHIO has solidified that our customer care is in line with industry-leading practices.
“We are committed to working closely with the FHIO to ensure that we provide additional peace of mind to our customers, giving them an extra layer of protection as consumers."