When an organisation joins an ombudsman scheme, such as FHIO, they demonstrate their ongoing commitment to raising standards and promoting consumer confidence in the sector in which they operate. Homeserve's status as an industry partner member will see collaboration between it and FHIO, providing insight and training to the business' team in a range of areas.
Homeserve is an independently owned company based in the West Midlands, providing on-site furniture repairs for retailers, manufacturers and wholesalers in the domestic and commercial market, and visiting over 30,000 customers each month.
Kevin Grix, CEO and chief ombudsman, Furniture and Home Improvement Ombudsman, says: “In times of uncertainty, knowing that a business subscribes to an independent, Government-approved ombudsman is more important than ever and ensures peace of mind for businesses and their customers alike. Therefore, we’re delighted that Homeserve has chosen FHIO to form this industry partnership.”
James Lane, CEO at Homeserve, adds: "We are always looking to improve and enhance our customers' journey. This partnership is another step to keep us at the forefront of the industry. I would like to thank all of our clients and the Homeserve furniture repairs team for their hard work and commitment to providing the highest level of customer service."
To better reflect the ombudsman’s established presence in the furniture sector and its rapidly growing member base in the home improvement sector, it recently rebranded from The Furniture Ombudsman (TFO_ to the Furniture and Home Improvement Ombudsman (FHIO).