Logistics provider Rhenus has been awarded the two-man home delivery contract for design-led furniture brand, Swoon.
In 2017 the Rhenus Group entered the UK home delivery market through acquisition – and, thanks to its efficient operational procedures and consistent service, the logistics service provider reports that it has since gone from strength to strength.
Based in Southwark, on the south side of the Thames, Swoon sold its first Lille chair in 2012, and today sells over a thousand designs ranging from sofas to sideboards, sourced from over 20 suppliers.
Swoon co-founder Debbie Williamson says: “When we started Swoon, we wanted to give home-lovers distinctive designs at affordable prices. Our team works tirelessly to design original pieces of furniture to help our customers build their own personal sanctuary – their home. We think it is so important to give our customers an unparalleled buying journey, and part of that is for them to have a seamless delivery experience. Working with Rhenus has given us that opportunity. In the last three months they have helped us improve our KPIs by reducing our delivery failure rate by over -50%.
“Our experience with Rhenus has been a breath of fresh air – from the smooth and professional onboarding process, all the way through to the NPS feedback from our customers. This is the reason we have signed a long-term contract with them to be our sole carrier partner for all our two-man home deliveries.”
This partnership has enabled Rhenus to integrate Swoon’s diverse product base, volume and multiple-day deliveries into its business, enabling the provider to offer its existing clients quicker lead times.
The Rhenus Group is a global business with an annual turnover of €5.1b, sites in over 660 locations and more than 31,000 employees. “We see ourselves as invaluable partners to provide our customers with value-added services,” states Vinny Riley, MD of Rhenus Home Delivery UK. “We analyse highly complex logistics operations and optimise them using individual solutions that cover sourcing, production and distribution.
“We also look ahead at what is happening in the industry – which helps with logistical operations – so we can make an important contribution for tomorrow. Not only do we run a two-man home delivery service, but we also find solutions for a wide variety of different sectors along the complete supply chain. These include multimodal transport operations, warehousing, customs clearance, and innovative, value-added services.”
Rhenus operates a network of two-man home delivery teams across Europe.In the UK, it operates from four regional depots, and works with specialist delivery partners to ensure reach across the UK and Republic of Ireland. Services range from standard room-of-choice deliveries to basic installations, removal of packaging and disposal of old beds and furniture.
Rhenus also specialises in part-order and multiple-supplier deliveries (order consolidation), and will hold all products until the complete order is ready for dispatch. With a modern IT infrastructure working alongside a variety of data transfer methods and in-house systems, the logistics specialist also provides a track-and-trace system for customers, so that they can see an order’s live progress.