Ikea has urged customers who have a Lock or Hyby ceiling lamp to immediately remove it and bring it back to any Ikea store where they will receive a full refund, and no proof of purchase is required.
Ikea has received customer reports of ceiling lamp glass shades falling – in a few cases medical treatment was required and one customer reportedly needed stitches.
Ikea states that it takes product safety very seriously, and that all of its products are tested to and comply with applicable testing standards and legislation. It also made an apology for the inconvenienced caused.
The Lock and Hyby ceiling lamps have been sold in all Ikea markets, Lock since 2002 and Hyby since 2012.
